The work at Ferrajoli Law Firm is based on modern technologies and well-defined internal processes. The state-of-the-art IT tools of the Firm make it possible to respond promptly to clients’ requests on every occasion. The Firm uses business software to manage its activity, from meetings to invoicing, and keeps electronic and paper records of proceedings, mail exchanges and external documents, guaranteeing protection of the clients’ privacy. A pdf information sheet is available to clients. Moreover, the firm’s professionals have access to on-line law databases, which guarantee a constant updating of the sources. Thanks to its IT equipment, the Ferrajoli Law Firm takes part in a national pilot scheme on civil proceedings data communication. Internal procedures follow precise standards, which are regulated by an internal quality manual, which contains all the management rules and procedures of the firm. In July 2004 the Ferrajoli Law Firm was granted the UNI EN ISO 9001: Vision 2000 quality certification. In 2007, following a triennial special surveillance audit, the firm obtained the certification renewal, thus demonstrating to be able to manage an advanced and efficient system of internal management, which is consistent with certain improving guidelines provided for by UNI EN ISO 9004. In April 2008 the Ferrajoli Law Firm obtained the extension of the certification to cover also the office in Brescia. In March 2010 the Firm obtained a certification of conformity for its quality system to the new standard ISO 9001: Vision 2008.